Which item is NOT typically included in the Equipment section of an SOP?

• A. Equipment name/model/serial
• B. Current calibration/maintenance status
• C. Operating instructions
• D. Customer feedback

Answer: (D)

In an SOP, the Equipment section focuses on the tools and devices needed to perform the task and what’s necessary to ensure they’re ready and used correctly. The item about customer feedback doesn't describe the equipment itself or how to use it; it belongs to sections dealing with quality assurance, records, or process improvement rather than the hardware and its status. The other items fit clearly: listing the equipment name, model, and serial number identifies exactly what must be available; current calibration or maintenance status shows that the item is capable and safe to use; and providing operating instructions gives the user the proper way to operate the equipment to achieve consistent results. So customer feedback is not typically included in the Equipment section.